When you click on Manage subscription in the PixieBooks dashboard, you will be taken to Xero, where you may find a 404 error.
If this occurs, simply return to the PixieBooks dashboard and click on Manage subscription again.
Manage subscription 404 error
FAQs
How do I disconnect from Xero?
How do I disconnect from Xero?
You can disconnect PixieBooks from Xero directly from your PixieBooks dashboard.
Sign in at app.pixiebooks.com, locate the organisation you want to manage, and select Disconnect from Xero. You’ll be asked to confirm before the connection is removed.
If you’re unable to find the disconnect option, or the connection doesn’t remove as expected, contact us at
support@pixiebooks.com and we’ll help you resolve it.
I don’t have the correct permissions to connect my Xero organisation
I don’t have the correct permissions to connect my Xero organisation
If you can log into your business’s Xero account but don’t have the permissions required to connect your organisation to PixieBooks, you’ll need to ask your Xero account administrator to complete the first part of the setup.
Once they’ve connected the Xero account and selected your organisation, you’ll need to ask them to either:
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Send you an invite link so you can add your phone number
- Send you the forwarding email address so you can submit bills via email
Once PixieBooks is connected to your organisation, you’ll be able to log into the PixieBooks dashboard with your Xero account at app.pixiebooks.com to view your account and manage your subscription.
Send this link to your accountant or organisation administrator so they can read the step-by-step instructions or follow along with the video:
What if I don’t have access to my Xero account?
What if I don’t have access to my Xero account?
If you don’t have access to your Xero account, you can still use PixieBooks, but you won’t be able to set up or manage the connection yourself.
You’ll need to ask your accountant or Xero organisation administrator to either:
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Set up PixieBooks and send you an invite link so you can add your phone number
-
Send you the forwarding email address so you can submit bills via email
Send this link to your accountant or organisation administrator so they can read the step-by-step instructions or follow along with the video:
Can I cancel my subscription?
Can I cancel my subscription?
Yes. If you’re unhappy with PixieBooks for any reason, you can cancel your subscription via the PixieBooks dashboard.
- Sign in at app.pixiebooks.com.
- Click Manage subscription.
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If you subscribed before we moved to Stripe, you’ll be taken to Xero, where you can cancel your subscription.
If you subscribed after the move to Stripe, you’ll be taken to Stripe, where you can manage your subscription.
Contacting support
If you encounter issues that cannot be resolved through the troubleshooting guide or would like to report a PixieBooks error, please fill out the form or send us an email at support@pixiebooks.com.
